New Trial Bus Route

July 13, 2020

All new trial services will be provided IN ADDITION to the full current schedule of services.


•The trial is running ahead of the intended purchase by HMGOG of six electric buses, with a view to operating on those routes deemed successful during the trial.

•New Route A will run from the Trafalgar Cemetery via Line Wall to the Sun Dial roundabout and return in a continuous loop. This service will see 2 buses running from 8am till 1.15pm Monday to Friday to provide further capacity for those seeking access to or wishing to cross the city centre via Line Wall Road.  This service will not operate on weekends.

•New Route B (B for Beaches) will run from Trafalgar Cemetery via Queensway and the Europort area, on to the beaches and then return via the same route. This service will be operated by 4 buses running from 1pm to 7pm daily, with weekend services covered by 6 buses running from 11am to 8pm.

•New Route C (C for Circular) will be a circular route servicing town and the West side/Europort area on a loop from Trafalgar Cemetery via Line Wall Road, Corral Road, Waterport, returning via Bishop Caruana Road and Queensway back to the Trafalgar Cemetery. This route will operate on 2 buses from 8am till 1.15pm Monday to Friday, with services running from 8am till 2pm on Saturday and Sunday.


The buses being used for the trial are being rented by the Government from a number of the tour operating companies in Gibraltar, which in the context of the Covid pandemic, are experiencing the anticipated drop in demand owing to the lack of tourism to Gibraltar.  The buses in question are 22-seater Coaster buses, meaning that those with mobility issues and travelling with prams may be more comfortable on the regular full bus service. This will in no way impact travelers with these needs, given that the trial services will be running IN ADDITION to the full timetable of services already offered by the Gibraltar Bus Company and will in fact free up capacity for these type of travelers within the existing service. Government further advises that only holders of Gibraltar ID cards will be able to access these trial services, as there will be no ticketing machines installed in these buses.


The email address has been created for bus users to provide feedback on the trial and to suggest ways in which the Government can change and improve the service

Grandparent Day

October 08, 2019

Gibraltar Citizens Advice Bureau (GCAB) is always working at the heart of the community and encourages people to do something GRAND this week.

Many volunteers at the Bureau are older adults and most of them are grandparents who juggle their time between looking after their grandchildren and contributing to the community by doing voluntary work for CAB and other local charities.

Many young people, because of financial reasons also work outside the home.  Some grandparents step in, help with childcare, and give much support to the family.


We would like to encourage people this week to think of all the grandparents and celebrate the older and wiser generations in our lives, to bring them to mind and appreciate the work they do.  The purpose is to honour them and thank them for their invaluable input.

It is a fact that when seniors and kids spend time together: EVERYONE benefits and can most certainly be mutually satisfying for both generations.

It gives an opportunity for grandparents to further show love for their children’s children.  They take their time to listen, observe and attend to small things that busy parents might not have time to do.

Grandparents can reflect and pass onto their grandchildren some cultural knowledge as well as family values and community traditions and above all they can teach their grandchildren the importance of caring, being thoughtful, kind hearted and how to develop and good listening ear! 


We are asking parents and grandparents to commit to do something GRAND and share their wisdom, perspective and key civic values with the younger generation.  In the same way, we are asking children and young people to commit to do something GRAND and connect, serve and support their grandparents.

Many families celebrate Grandparents day with a family get together.  It is a good time to share family stories, anecdotes, look at old photographs and reminisce.

We encourage you to make Grandparents Day become a day of Celebration involving the whole family, a day of connection between generations.  It is just as much a day to honour grandparents themselves to confirm their loving legacy to the generations that follow them.  It brings generations closer and helps grandparents be valued, cherished and respected.


The Citizens Advice Bureau has worked in partnership with the Senior Citizens Association, the Education Department and the Youth service to raise awareness and honour grandparents and the older generation in the community this week.

So this week DO SOMETHING GRAND and celebrate Grandparents day on Sunday 6th October 2019 with your grandparents.

For more information please do not hesitate to contact us at 10 Governors Lane, Tel: 20040006 or email us at

Gibraltar Award

June 10, 2019

On behalf of all the Citizens Advice Bureau staff, we would like to congratulate the founder and Manager of the Gibraltar Citizens Advice Bureau Ms Pili Rodriguez upon receiving the Gibraltar Award for her endeavoured dedication in helping the community of Gibraltar. 

Prior to the inception of CAB on the Rock, Pili willingly offered her own personal time to assist people in our community with their problematic issues, striking loneliness issues hard by building relationships with the set-up of ‘With Dignity’ 

Following her accreditation on Counselling and obtaining membership through the British Association of Counselling Professionals; Pili has not only managed to help people with the practical side of matters but more importantly with their emotional issues, giving people the opportunity to move forward with their lives.

Worthy of mention is Pili’s role at an international level as she has now been spearheading the Citizens Advice International as Chair for the past 10 years; building networks amongst countries all over the world in order to assist each other with issues arising and as always placing Gibraltar on the map! 

Pili your dedication, enthusiasm and insight are inspiring; therefore, no matter how big a crowd may be, a person like you will always stand out! There is no one who has worked as hard as you have in the last years. Now your efforts have paid off!

Congratulations from all your staff x

Staying Safe with Advice

June 20, 2019

Staying Safe with Advice Campaign 2019

Volunteer Week

May 31, 2017

“Thanks a Million,” to Volunteers

To mark Volunteers’ Week (1st-7th June 2017), we are shining a spotlight on the remarkable contribution of our volunteers who give up time each week to help people find a way forward.
Every year during “International Volunteers Week,” Gibraltar Citizens Advice thanks volunteers, by celebrating those who dedicate their time to solving people’s problems and making a difference to their lives. 
Volunteers help people with a number of problems, from housing and debt issues to benefits, employment rights, letter writing and form filling.
Volunteers have played a crucial role ensuring people get the advice and support they need to get on with their lives.
Thanks to our amazing volunteers we are able to continue making a huge difference to people’s lives. Our volunteers give up their free time to help people who may be going through problems to get back on their feet. 
Volunteering also brings its own rewards and is a great way to meet new people and learn new skills. If you can spare a few hours each week, we’d love to hear from you.
Thanks to the contribution volunteers play in our local Citizens Advice, clients have their problem solved and say the advice received improved their lives.
If you’re interested in finding out more about volunteering with Citizens Advice, contact CAB at
Additionally you can also check our website where you can find a list of local charities that need volunteers for diverse roles that might interest you.

Staying Safe with Advice

May 29, 2017

Our campaign "Staying Safe with Advice" - Safety tips for Senior Citizens has continued today at the South District Senior Citizens Social Club after two very successful events at Albert Risso Hse and Bishop Canilla Hse. Our most sincere thanks goes to the RGP, Fire and Rescue Service, the GHA, GibElec, Gibtelecom and the Housing Department for their support and of course to the South District Senior Citizens Social Club for receiving us with a very warm welcome. Our campaign will with no doubt continue!!

CAB at The Careers Fair

February 27, 2017

CAB at the careers fair giving young people the opportunity to volunteer for the service to assist the community and in return increase their work experience, CVs and job prospects. Well done to the organizers!!

Act on Bullying when you see it and protect others

Whether at school, in front of a computer screen or on digital devices, bullying and cyberbullying are present in all communities.
We need to continue emphasizing the importance of kindness and change attitudes. Bullying advocates for teaching more empathy and kindness among a diverse population to create a more positive culture and a stronger community.
Bullying can involve targeting and dominating a vulnerable peer, with physical attacks, name-calling, exclusion, manipulation, secret telling and spreading rumours.
There are many factors affecting the development of bullying behaviour, but early intervention and better yet, prevention by parents, teachers and others can successfully stop the development of bullying and create a more positive culture.
Bullying fosters a climate of fear and disrespect that can seriously impair the physical and psychological health of its victims and can create conditions that can negatively affect a community.
The message that the Gibraltar Citizens Advice Bureau is delivering today “International stand up to bullying day, “is to stop bullying when you see it and protect others. If not you who, if not now when?
Gibraltar Citizens Advice Bureau have also launched an ‘’Anti Bullying Alliance,’’ to help and support victims of bullying.
For more information, please contact Gibraltar Citizens Advice Bureau at 20040006, or via face book. 

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The information, resources and guidelines available online could be subject to change, although up to date at the time of publication on this site. Should you require more, up to date information, please contact Gibraltar Citizens Advice Bureau directly at, link below.

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