Giving Clients A Voice (Social Policy)

 

The aim of the Citizens Advice Service is to “exercise a responsible influence on the development of social policies and services both locally and internationally.

 

Whilst advice may benefit an individual client, it is more effective in the long run to help clients by tackling the root cause of a problem and trying to influence policymakers to make a change if necessary.

 

As the Citizens Advice Service is so firmly rooted in the community, it also sees at first hand the immediate effects of the law that govern our daily lives. A social policy report based on clients’ evidence is prepared yearly. This report emphasizes the impact of policies on individuals and the community and effectively “gives our clients a voice”.