Gibraltar Citizens Advice Bureau

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Services

Open Door (Walk In) Service

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By this we mean you simply turn up between certain hours and wait your turn.

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Appointment System

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This means you can book a time to see us. You can do this by phoning +350 20040006. Please leave a message on the answering machine if you ring after office hours, and we will call you back.

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Your Interview

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We try to work around a maximum time of 30 minutes for your interview.

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Our staff

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Gibraltar CAB has full time staff who are trained to help you.
 

Values

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Our strategic plan requires a firm intention to improve our services for clients and the community at large in the following ways.
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Strengths and Challenges

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Our strengths include:
  1. High levels of public awareness and trust, though many are unclear about the precise nature of the services we provide.
  2. Experience of providing services that respond effectively to clients diverse needs.
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Giving Clients a Voice (Social Policy)

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The aim of the Citizens Advice Service is to “exercise a responsible influence on the development of social policies and services both locally and internationally.
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Equality and Diversity

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We constantly work to make equality and diversity part of everything we do. We are all different and yet we all share a common humanity.

In promoting equality we focus on people’s rights to equal treatment in law and in practice, challenging injustice and discrimination.
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The International Forum

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Gibraltar is a full member of Citizens Advice International. Citizens Advice International (CAI) is a membership organization formed to promote throughout the world, the provision by independent non-governmental bodies of free, impartial and confidential advice and information to the public about their rights.
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Young People Need Advice Too

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The whole ethos of the CAB service is to help people young or old. People have a right to exercise their rights and obtain free treatment.
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Counselling

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Counselling means enabling people to look more closely at their problems and clarifying them. People need counselling when they are experiencing a crisis situation in their lives.
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Swine Flu Information

The Gibraltar Health Authority has issued the following publications on the Swine Flu Virus:

SWINE FLU HELPLINE 20044411

Welcome

Welcome